Jordan Popky

Jordan Popky

JORDAN POPKY
Director of Systems & Training

What does she do?

Jordan manages SHG’s online training and continuous improvement systems (also known as Living the Sweet Life or LTSL). She also analyzes and audits processes across all departments and makes recommendations for system changes to help keep us running smoothly and efficiently. She works closely with Operations and HR to develop training materials and consults regularly with our field staff to get invaluable feedback for our training program. 

 How did she get here?

Jordan worked primarily in food service while studying songwriting and musical theater writing at Berklee College of Music. She was working as a barista (if you need coffee advice – see Jordan) when she first moved to NYC before joining SHG in 2016. Jordan began drafting training materials part time while managing our bar at New York City Center before ultimately joining the administrative team full time.  

Major SHG accomplishments?

Jordan’s attention to detail in documenting SHG’s systems and processes for LTSL have played a major role in making the platform what it is. Jordan’s training programs ensure that our staff not only has all the information they need to do their jobs, but also understand our culture and how to “live the sweet life”. She is also overseeing the addition of internally produced video content to LTSL to make the site more engaging. 

What makes her life SWEET?

Pokemon, Harry Potter (she is a Slytherin and her patronus is an otter), singing, writing new songs, playing shows across the city and releasing her debut EP and singles in 2021. 

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